Refund policy

No Returns, Exchanges, or Refunds Policy

At Raya’s Collection, customer satisfaction is important to us. Please carefully review all product descriptions, measurements, colors, sizes, and order details before completing your purchase.

All Sales Are Final

All purchases made through Raya’s Collection are final. We do not accept returns or exchanges and do not issue refunds once an order has been placed.

This policy applies to all products, including:

Jewelry and accessories
Sale or discounted items
Customized or special-order items
Items purchased as gifts
Items that do not fit or meet personal preferences

Customers are responsible for confirming that all product details and shipping information are correct before completing their purchase.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 24 hours of confirmed delivery.

Your message must include:

Your order number
Clear photos of the item
Clear photos of the original packaging
A description of the issue

Claims submitted more than 24 hours after confirmed delivery may not be accepted. Approved claims will be handled at the discretion of Raya’s Collection. A replacement or another appropriate resolution may be offered depending on the circumstances and product availability.

Raya’s Collection is not responsible for damage caused by improper use, normal wear, improper storage, exposure to water, perfumes, lotions, chemicals, or failure to follow jewelry care instructions.

Shipping Issues

Raya’s Collection is not responsible for packages that are lost, stolen, delayed, or damaged after being marked as delivered by the shipping carrier. Customers are responsible for entering a complete and accurate shipping address when placing an order.